Learn more about how we collect, use, and safeguard your information. Our policy meets POPIA and GDPR requirements for clients across South Africa.

Information We Collect

We collect relevant business and user information to deliver managed analytics services responsibly.

• Personal contact details such as name, business address, phone numbers, and email addresses to communicate with you.
• Business information and data assets shared with us during service delivery or consultation.
• Technical data like browser type, IP address, and usage logs for analytical and security purposes.
• Feedback, queries, or communications with our team during support or service engagements.

How We Use Your Data

All data processing is conducted strictly for providing, maintaining, and improving our services.

• Managing client accounts, support tickets, and ongoing analytics service delivery.
• Customising data solutions and monitoring approaches for client engagements.
• Enhancing system security, detecting anomalies, and auditing platform performance.
• Complying with all regulatory, privacy, and data protection requirements as required by law.

Legal Basis for Processing

We only process personal information where we have a valid, lawful reason to do so.

Personal and business data is processed under legitimate interest, contractual necessity, or legal compliance as permitted by South African and GDPR regulations.

Information Sharing

We do not disclose client data except under the following controlled situations:

• Sharing with trusted service partners or IT providers bound by confidentiality for necessary service delivery.
• When legally required to respond to investigative or regulatory bodies within South Africa or the European Union.
• In merger, acquisition, or restructuring events, with advance notice provided where feasible.

Data Security

We implement robust technical, administrative, and physical safeguards to protect all personal and business data from unauthorised access, misuse, loss or theft. Secure encryption, regular audits, and staff training form the cornerstone of our approach.

Your Rights

As a data subject, you retain key privacy rights under POPIA and GDPR.

• Access and request correction of your personal or business information held with us.
• Request restriction on use, or deletion of information in line with lawful requirements.
• Object to certain data processing or request data portability where appropriate.
• Withdraw consent to marketing communications at any time without affecting service.

Cookies and Tracking

Our website uses necessary, functional, and analytics cookies as described in our Cookie Policy. You may manage preferences or opt out at any time.

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Contact Us

For any privacy or data-related queries, please reach out using the information below.

Privacy Policy Updates

We may amend our privacy policy periodically. Updated policies are posted here and dated below for your reference.